Ethical Superstore Reviews

Good value products

The product is brilliant. However, when I opened the well packed secure outer box the inner box had burst open. When I opened the inner box and lifted out the PLASTIC bag containing the washing powder, the bottom of the bag burst and £50 of washing powder was dumped on the floor. Needless to say I wasn't a happy chappie!

Easy ordering, swift dispatch, goods arrived in good time, another very satisfied customer

Love ethical superstore, never had any problems with the store itself, but I only gave 4 stars instead of 5 as I wish they'd use a different delivery company, Hermes/Evri are terrible.

I have bought the Sukin deodorant several times in the belief it is palm oil free because Ethical Superstore tag it as such.
However, looking at the ingredients I recently noticed Sukin deodorant contains gelatin which is often made from palm oil.
I contacted Sukin requesting to know from what their gelatin is made. Despite promising to check with their suppliers, three months and several messages later, they have provided NO information about the gelatin used.
At this point I decided to contact Ethical Superstore since they are the company that tag this product as palm oil free.
On their website they state: We know many of you like to avoid products that use palm oil in production, and in order to help you make those feel good choices we have identified all the products we sell which do not contain any palm oil. You will also find those that use sustainable palm oil here.
So I'm thinking, if they check their products they should be able to verify whether or not Sukin deodorant is palm oil free.
Although Ethical Superstore did indeed contact Sukin, it was via Sukin's online webform. Unfortunately, despite the careful wording of my enquiry, i.e. that the issue is with the gelatin since it can be made from palm oil and Sukin don't specify what it is made from on their product labels, Ethical Superstore simply asked if the deodorant contained palm oil. Consequently, Ethical Superstore got exactly the same answer as I did when I contacted Sukin:
'Thank you for getting in touch.
I have had a look into the ingredients for you and can see there is no palm oil in this item,
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Aimee
Sukin Customer Service Team'

When I pointed out to Ethical Superstore that I needed to know what the gelatin is made from they replied:
As we are only the supplier of the item I would advise you to contact Sukin directly about their products so there is no miscommunication as this looks like what has happened previously.
Since Ethical Superstore tag this very product as palm oil free, I would suggest it is THEIR RESPONSIBILITY to verify that the information they give consumers is correct.
To add insult to injury, I wrote a review for the Sukin deodorant on their website which they did not publish.

I think it is incumbent on companies which try to sell products using ethical tags to push those products as acceptable to actually ensure the tags they apply to products are verified.
In this case the tag has not been verified.
When asked to verify this tag Ethical Superstore reneged on their responsibility to check out the validity of the tag.
This brings into question exactly how ethical Ethical Superstore really is, and whether or not their other tags can be trusted.
UPDATE 25/05/22
* Despite saying in their reply to me that they have contacted Sukin and have been informed the product does not contain Palm Oil, when I requested the evidence all Ethical Superstore supplied was a screenshot of the Sukin webpage linked to their policy on palm oil which states quite clearly that Sukin do use ingredients made from palm oil. Also, I notice Ethical Superstore have now removed the 'Palm Oil Free' tag from these products and replaced it with a 'Sustainable Palm Oil' tag.
Since sustainable palm oil is, imo, an unethical product I will not be purchasing this product.
** Ethical Superstore also stated they do not publish reviews from people who have not purchased the product from their website.
I had purchased the product from their website using a different email address but the same payment method. They should have more trust in their customers. I don't like the way they have treated me, so will not be purchasing from this website (or their sister site, Natural Collection which I have been a customer of for over a decade) again.

My only complaint was the size of the box my 3 small items were posted in - they could easily have been posted in a box 1/5th of the size. A bit disappointing for an "ethical" superstore.

An order of 6 cleaning products was placed in March. I was informed the parcel was damaged in delivery. 3 emails later they redespatched the order which again was apparently damaged in transit! Several emails later and a promise of a refund which was never received. I've now obtained a refund from PayPal.

As ever my order was delivered very speedily and well packed. I like the sustainable products from Ethical Superstore.

There is a vast range of fair trade, ethical and eco products available, all delivered promptly in planet friendly packaging. The website is easy to navigate and I place frequent orders throughout the year for food, clothing, gifts, toiletries and cleaning materials.

I placed quite a large order of a variety of 5 litre bottles of cleaning products. They arrived packed on top of one another, resulting in the handles of four of the bottles being indented. I was a bit surprised that better care had not been taken in the packing but didn't worry too much as the product would still be useable. I stored them away for later use. Some weeks later, I discovered that the plastic dented handles had become weakened, causing the plastic to split. I was left with pools of washing-up liquid on a wooden floor. Not to mention the lost product, it was very difficult to get washing-up liquid off a wooden floor. I also had to find empty 5 litre bottles to pour the liquid oozing onto the floor into. I emailed Ethical Superstore and received an apologetic reply. My disappointment is in the fact that no remedy has been offered, as in not even a small gesture for loss etc. They misssed an opportunity to easily put things right but have chosen not to. I will hesitate to use Ethical Superstore again

This is simple, I can find the type of food (organic) that I want to buy, so far in quantity at an agreeable price. In todays world that has value and appreciation.

Thank you.
Robert

As ever this is an excellent provider with an easy to use website, wide range, fair prices and reliable delivery service.

I make regular orders with Ethical Superstore and am happy with the experience. There is a good range of environmentaly friendly products. The deliveries are always in good time and well wrapped. The minimum spend for free postage is a little high and it would encourage more shoppers if this was reduced.

Very quick and efficient delivery. I like that Ethicalsuperstore do not send a plethora of unwanted marketing emails.

Great company. You can find so much in their store that is ethically sourced. Sent swiftly with Hermes. Have recommended to family and friends